Home 5 Legal

Privacy Policy


Knapman Roocroft Limited is committed to ensuring that your privacy is protected. This Privacy Statement explains how we use the information we collect about you and the procedures that we have in place to safeguard your private data and privacy whilst you use our services.

We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act and the General Data Protection Regulations (GDPR)). Knapman Roocroft Limited is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This policy applies to all Knapman Roocroft websites and governs data collection and usage. By using any Knapman Roocroft website, you consent to the data use and processes we outline in this statement.


The purpose of this policy is to ensure customer information is treated in accordance with the Data Protection Act and the General Data Protection Regulations.


The scope of this policy extends to all Knapman Roocroft Limited Staff, temporary employees and contractors, and any agents of Knapman Roocroft.


Non-compliance with this policy could have a significant effect on the efficient operation of Knapman Roocroft Limited and may result in financial loss and an inability to provide necessary services to our customers.

Collection of Personal Details

Knapman Roocroft Limited collects personally identifiable information, such as your name, e-mail address, home or work address and telephone number(s). Knapman Roocroft Limited also collects anonymous demographic information, which is not unique to you, such as your postcode, occupation and some preferences.

We may also collect information about your computer hardware and the software automatically. This information may include your IP address, browser type, domain names, access times and referring website addresses. This information is used by Knapman Roocroft Limited for the operation of their web services, to maintain quality of those services, and to provide general statistics regarding use of Knapman Roocroft websites.

Should you choose to link to other websites from Knapman Roocroft we encourage you to review the privacy statements of those websites. You should understand how those websites collect, use and share personal information. Knapman Roocroft Limited can accept no responsibility for the use of data, personal information or other content on websites outside of the Knapman Roocroft proprietary websites.

Use of your Personal Information

Knapman Roocroft Limited collects and uses your personal information to operate Knapman Roocroft Limited websites and deliver the services you have requested. Knapman Roocroft Limited also uses your personally identifiable information to inform you of other products or services available from us. Knapman Roocroft Limited may contact you to conduct research about your opinion of our services or of potential new products or services that may be developed.

Knapman Roocroft Limited does not use or disclose sensitive personal information. Knapman Roocroft Limited keeps track of the Knapman Roocroft Limited websites and pages our customers visit. This data is used to deliver more appropriate content and information.

Knapman Roocroft Limited does not sell, rent, loan or lease its customer lists to third parties. Knapman Roocroft Limited may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. Occasionally, Knapman Roocroft Limited may share data with trusted partners to send you email or items by post, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services on behalf of Knapman Roocroft Limited, and they are required to maintain the confidentiality of your information.

Knapman Roocroft Limited websites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Knapman Roocroft or the site; (b) protect and defend the rights or property of Knapman Roocroft Limited; and, (c) act under exigent circumstances to protect the personal safety of users of Knapman Roocroft Limited, or the public.

Security of your Personal Information

Knapman Roocroft Limited secures your personal information from unauthorised access, use or disclosure. Knapman Roocroft Limited secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorised access, use or disclosure. In the event-specific information such as a credit card number is transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Financial information is retained in line with UK statutory requirements.

Cookie Policy

Please see our cookie policy.

Changes to this Statement

Knapman Roocroft Limited will occasionally update this Privacy Statement to reflect best practice and feedback. We suggest that you to occasionally review this Statement to stay informed as to how we are protecting your information.

Your Feedback

We welcome your comments regarding this Privacy Statement. If you believe that Knapman Roocroft Limited has not adhered to the content, please contact us immediately.

Your Rights

You have the right to request a copy of the personal information Knapman Roocroft Limited database holds on you, and the right to request that any inaccuracies are corrected.

You have the right to request that information about you is deleted or archived; or that Knapman Roocroft Limited refrains from using your personal information for certain marketing purposes.

Knapman Roocroft Limited will respond in detail to such requests within four weeks and no charges will be made unless the request is clearly unfounded, repetitive or excessive.

In the event that Knapman Roocroft Limited is unable to comply with your request, we will inform you of the reason we are not able to do so.

To make a request regarding your personal data, please use the postal correspondence address or email info@knapmanroocroft.co.uk. Knapman Roocroft Limited will only action written requests which are sent in this medium; verbal requests are not acceptable.